FAQ
FAQ – Frequently Asked Questions
Order
How can I place an order?
Simply select a product, add it to your cart, and complete checkout. You’ll receive an order confirmation by email.
Can I change or cancel my order?
Only within a short time window. Once the order is being processed, changes are no longer possible. Contact support immediately.
Shipping
Which countries do you ship to?
We currently ship to the United States and the United Kingdom.
How long does shipping take?
USA: approx. 5–10 business days
UK: approx. 4–8 business days
Delays can occur, especially during high demand.
Do I have to pay customs or additional fees?
UK: possible after Brexit (depending on order value)
USA: usually no additional charges
Payment
Which payment methods are accepted?
Credit card (Visa, MasterCard), PayPal, and other common providers.
Is my payment secure?
Yes. All payments are processed via encrypted connections.
Returns & Exchanges
Can I return items?
Yes, within 14 days of receiving your order.
Who covers return shipping costs?
The customer, unless the item is defective or incorrect.
How do I start a return?
Contact our support with your order number and reason.
Products
How do the sizes fit?
Generally true to size. If you're between sizes, choose the larger one.
Are the colors accurate?
Mostly yes, but slight variations may occur due to screen settings and lighting.
Contact
How can I reach you?
Via email through our support. Response time is usually within 24–48 hours.